Business sucks

Sometimes I really don't understand the powers that be here at the vet school. There is a lot of stuff upsetting me, but the one that is prompting me to write is that we are now requiring service dog owners to pay 80% of their vet care. We had been writing off 100% of the cost for those owners. Owners who are currently under the 100% plan will continue, but once their current dog retires, the new dog will only be covered 20%. I think that is just wrong. These clients depend on their dogs for their well being. One of the things I loved about working here was the genuine concern that the faculty and staff have for animals and their owners. I think that wonderful sense of purpose is evaporating and now we just have this cold business like atmosphere. Its all about the bottom line, and it is so disappointing.